Focus on Bus Users: Consultation Questions

Buses and Accessibility

RELBUS believes that:

  • Bus services should be easy to identify and destinations and direction of travel obvious.
  • Companies should use standard liveries
  • Buses are easy to board and that coach style buses only used in emergencies
  • Low floor bus should be used
  • That kerbside improvements are made where practical to make boarding easier for the less abled
  • Instructions and training are routinely administered to drivers to assist the less abled
  • General information about the “accessibility” of bus services to passengers with additional mobility requirements is wanting.
  • Buses are clean and fresh, easy to move about in; provide adequate storage and properly heated and ventilated; driven thoughtfully and basically comfortable
  • That drivers are friendly and welcoming; assist those with mobility problems; provide useful and helpful information and
  • That driver service is monitored, perhaps using Mystery Shopping

Q9. Do you agree with RELBUS’ view that this is what bus users should expect as a minimum?