Bus Users Scotland

RELBUS is a member of the umbrella body, Bus Users Scotland which works the Scottish Government, local authorities and bus companies to drive up standards in bus travel and put the needs of bus passengers at the heart of transport policy.

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Bus Users Scotland has a head office in Edinburgh.

The focus of Bus Users Scotland is on four key areas:

  • Compliance monitoring to check bus services are running where and when they should be;
  • Complaints management, to ensure that complaints are handled efficiently and effectively;
  • Good practice development: working with bus companies, acting on complaints and sharing best practice;
  • Advocacy: working with government, local authorities, special interest groups, Transport Scotland and bus companies to make sure the views and interests of passengers are properly represented.

If you have a complaint about a bus service, first speak to the operator. If you’re not satisfied with their response, then Bus Users UK can pursue the complaint on your behalf. To help, they have produced this guide about how to make a complaint.

Address: Bus Users Scotland, Hopetoun Gate, 8b McDonald Road, Edinburgh, EH7 4LZ

Telephone Number: 0300 111 0001

E-mail Address: enquiries@bususers.org