About RELBUS

We are a group of volunteers who are concerned about the quality of our local bus services. We have set up this group to engage with local bus companies and East Lothian Council to work towards the affordable services we need. We welcome new members.

Email info@relbus.org.uk to find out more, or become a member by signing up on the right. Membership is free and you will get occasional updates on our progress, and the opportunity to contribute to our campaigns.

Our aims are to liaise with the bus service providers to:

  • improve the reliability and frequency of the local bus services
  • promote and encourage the use of the local bus services
  • negotiate reasonable fares/season tickets/discount cards for local people

We represent people living in and travelling to rural East Lothian, whether they live work or play in the area. We focus on issues affecting rural areas as these generally have the poorest quality of service, but speak up for all bus users in East Lothian.

RELBUS Committee

The RELBUS committee meets regularly to try and move things forward, but nothing will happen overnight. We need your enthusiasm to make positive changes and would be glad of your help. Current committee members are:

  • Harry Barker (Chair)
  • Allison Cosgrove (Secretary)
  • Morag Haddow (Communications and membership)
  • Vacancy (North Berwick and Coastal Villages Area representative)
  • Jacqui Bell (Dunbar Area Representative)
  • Ralph Averbuch (Pencaitland & Ormiston Representative)
  • Vacancy (Haddington Area Representative)
  • Vacancy (East Linton and Inland Villages Area representative)
  • Vacancy (East Lammermuir Area representative)

RELBUS Constitution

Rural East Lothian Bus Users Constitution

Bus Users UK

RELBUS is an affiliate of Bus Users UK, a registered charity that aims to bring people and communities together through socially inclusive transport.

Bus Users UK is also an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers and the body which deals with complaints under the European Passenger Rights Regulation (outside London).

If you have a complaint about a bus journey then the first thing you need to do is to contact the bus or coach company concerned. If you’re not happy with their response then you can contact Bus Users UK who will pursue the complaint on your behalf.

You can find out more about making a complaint on the Bus Users UK website

You can get in touch with Bus Users UK on 0300 111 0001 email complaints@bususersuk.org or by visiting www.bususers.org

If your complaint is about a journey made in London or Northern Ireland and you’ve been in touch with the relevant operator, then you need to contact London Travelwatch [link http://www.londontravelwatch.org.uk] or the Consumer Council for Northern Ireland [link http://www.consumercouncil.org.uk]