Complaints Procedures
RELBUS believes that complaints procedures should be allied to improvements or suggestions scheme and should be
- properly advertised
- and complaints handled promptly and efficiently
- suggestions for service improvements and changes should be acknowledged
- a transparent complaints appeals procedures in place
- complaints statistics published annually and suitably classified (for example – drivers’ behaviour, reliability, information provision).
Q12. Do you agree with RELBUS’ view that this is what bus users should expect as a minimum?