This consultation is now closed.Alternatively you can JOIN RELBUS FREE in a matter of seconds, and we are open to comments and contributions from all the travelling public.
Welcome aboard!
The original consultation document is available here: V1.1 Focus on Bus Passengers.
The final updated version is available here: Focus on Bus Passengers (22nd Feb 2013).
Bus Service Information
RELBUS believes that all bus operators should provide up to date and accurate information about their services as a minimum:-
- Clear and easy to read timetables
- Maps showing routes
- Schematic maps showing connections
- Fare information
- Information about special fare deals
- Accessibility of services to passengers with mobility requirements
- Information about changes to services, permanent or temporary
Q1. Do you agree with RELBUS’ view that this is what bus users should expect as a minimum?
In the future:
- Major and certain minor bus stops should have combined standardised timetables in the East Lothian Council area livery
- In the absence of local bus stations Transport Information Hubs should be developed for all the major settlements in East Lothian
- Combined timetables, which list all services serving particular destinations should be easily available.
- Real Time Passenger Information (RTPI) plans for East Lothian should be advanced and adequately funded with trials for screen displays in shop windows and coffee shops and investment in enabling mobile telephone enabled services.
- Public Transport Travel Guides to serve both the regular travelling public as well as tourism markets and a travel map that is updated and republished at least yearly.
- Marked bus stops should display QR coded information
Q2. Do you agree that RELBUS should work towards this?
I agree these points are important. Perhaps I have unrealistic expectation but when dealing with First Bus, I think they must provide road worth vehicles which are capable of completing the journey.
Also they answer customer complaints in a timely manner.