I got an email yesterday complaining that Firstbus timetables had changed suddenly. Passengers were not given any forewarning it seems, and neither had Relbus. While there were rumours that changes were afoot, we assumed that we’d find out through the usual channels.
It turns out the usual channels means “a disgruntled passenger” complaint letter.
It seems to us that better regulation of the buses should include a wider public consultation stage, which could be added to the currently statutory consultation with the Local Authority, so that there are no surprises. And, whilst we are at it, the travelling public has a chance to put in their twopenceworth.
Continue reading New Firstbus Timetables